The maximum term to return the products is 20 days from the date of receipt at the destination indicated by the customer. The return will only be accepted by BKTS, S.L. If the products are in perfect conditions, inside it’s original packaging (if it exists), with all its accessories and without having been used, including the delivery note or the corresponding invoice. The customer should contact BKTS SL via telephone or email informing of the return. The goods must be returned to the freight paid by the customer at the BKTS, S.L. facilities, unless the return is derived from an error made by BKTS, S.L.
Once the goods have been received and checked by BKTS, S.L., we will contact you to confirm if the goods have arrived in perfect condition and if it meets all the requirements to proceed with the return. Then, if this is the case, the customer may decide whether he wishes to be returned with the amount paid for the products or if he wishes to make another new order for the same amount.
In no case will be accepted returns of “CUSTOM PACKAGING” with the logo or the colors provided by the client, except if there is an error caused directly by BKTS, S.L.