Terms of sale

/Terms of sale
Terms of sale2019-01-07T10:05:04+00:00

Information you must know when purchasing our products

  • TOTALWINEPACK is a registered trademark, owned by the company BKTS, S.L., with CIF B-B60414190. (Hereinafter, we refer to BKTS, S.L. as TOTALSAFEPACK)

  • Any order made to TOTALSAFEPACK necessarily implies, as an essential, determinant and essential condition, the unreserved acceptance by the Customer of the General Terms and Conditions of Sale of TOTALSAFEPACK in force on the day on which the corresponding order is placed.

  • The products of TOTALSAFEPACK in stock can be supplied within the peninsula of Spain in 48 or 72 hours from the moment in which the sale has been formalized. However, if for reasons beyond our control, delays occur, TOTALSAFEPACK will inform the Client of such delay, and in no case will the client be compensated for this cause. In the case of shipments to the Balearic Islands and Canary Islands, the Client will be indicated the approximate term for the delivery of his purchase. These conditions are not valid for special and / or custom orders.

  • TOTALSAFEPACK is suspended from its obligations regarding the delivery of its products due to force majeure such as: transport strikes, strikes, delays and / or breakdowns in production processes, interruption of computer systems and telecommunications, etc. And in general, any event beyond the control and will of TOTALSAFEPACK that prevents it from complying with all or part of the obligations to the Customer. A situation of force majeure shall not entitle the Client to receive any compensation and / or compensation.

  • The sales prices shown on the website www.totalsafepack.com do not include VAT, so the amount corresponding to this tax will be added to the invoice associated with the sale made.

  • The minimum purchase quantity is 10 units and multiples of 10. In case of doubt or to order large quantities, the customer can contact TOTALSAFEPACK by sending an email to pedidos@totalsafepack.com or by calling the phone number of Customer Service +34 932 237 089

  • The maximum term to return the products purchased to TOTALSAFEPACK is 20 days from the receipt of the products at the delivery address indicated by the Customer. The return will only be accepted by TOTALSAFEPACK if the merchandise is in perfect condition, inside its original packaging (if it exists), with all its accessories and without having been used, including the delivery note or the invoice of purchase. The customer must first contact TOTALSAFEPACK via telephone or via e-mail to inform him of his decision to return the products purchased. The merchandise must be returned to the freight paid by the Customer and must be delivered to the TOTALSAFEPACK facilities, unless the return is derived from an error made by TOTALSAFEPACK. Once the goods returned to TOTALSAFEPACK have been received, they will contact the Customer to confirm that the goods received are in perfect condition or not. And in the event that the merchandise is in good condition and meets all the requirements for TOTALSAFEPACK to accept its return, the Client can decide if you want to receive a payment of the amount paid or if you want to order another new product to TOTALSAFEPACK.

  • TOTALSAFEPACK will not be liable in any case for any damages of any nature that could result from improper use of its products after they have been delivered to the Customer.

  • For companies and agencies, bank transfer will make payment of the first order in advance. From the second order, payment can be made on the 5th of the following month by direct debit, promissory note, bank transfer or check, after studying the financial risk of the Client.

  • In case of failure to pay the products supplied when they expire, TOTALSAFEPACK will ask for their immediate payment.

  • TOTALSAFEPACK reserves the right to suspend any order in progress.

  • TOTALSAFEPACK will be able to demand to the client the expenses derived by the delay of the payment. And in the event that TOTALSAFEPACK initiates legal actions, the Client will assume the costs that could be derived.

  • For Self-employed or natural persons the payment will always be in advance and by bank transfer to the account indicated by TOTALSAFEPACK.

  • The goods supplied will remain the property of TOTALSAFEPACK until its total payment. And in case of discrepancies with the supply or payment, will be competent Courts and Tribunals of the city of Barcelona, ​​with waiver of any other jurisdiction.

  • The transport is free in all the peninsula of Spain. For shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, the Customer Service Department of TOTALSAFEPACK will contact the Customer and will indicate the cost of the transport service for the shipment of the products you have purchased.

  • On special and / or custom orders, there is a tolerance in the amount of +/- 10%. Special and / or custom orders have to be sent via mail to pedidos@totalsafepack.com